Refund policy
No European Union 14 day cooling off period
Under EU law (Consumer Rights Directive 2011/83/EU), the standard 14-day cooling-off period for online purchases does not apply to custom-made goods. The right to withdraw or cancel the order is waived because our products are custom mods meaning they are goods made to order. Since the item cannot be resold to a typical customer, the consumer cannot return it simply because they no longer want it.
While the 14-day "right of withdrawal" for buyer's remorse is exempt, the legal guarantee still applies. If the custom item is faulty, broken, or does not match the description/specifications ordered, the consumer is entitled to a repair, replacement, or refund. In our case, we can not replace it because it is custom good, we can not give a full refund, because we bought the custom parts, but we can repair.
This return and refund policy is our confirmation that the customer has been informed before purchase that they will not have a right to withdraw due to the customization.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return due to the product being faulty, broken, or does not match the description/specifications ordered.
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@eurowatchmods.com where we shall open a ticket here for you. Please attach clear high resolution photographs of the problem. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@eurowatchmods.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Take photographs as soon as possible and send them to us.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Custom watches can not be exchanged or replaced because they are custom builds. They can be repaired. The fastest way to ensure you get what you want is to contact us immediately so we can open up a ticket and discuss the problem with you. Contact sales@eurowatchmods.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@eurowatchmods.com